HopesHosting.com provides World Wide Web page hosting, Marketing, and Development. HopesHosting.com has certain legal and ethical responsibilities consisting with the use of its server and equipment involved in these services.

HopesHosting.com general policy is to act as a provider of Internet presence. HopesHosting.com reserves the right to suspend or cancel a customer's access to any or all services provided by HopesHosting.com when we decide that the account has been inappropriately used.

Server Abuse

Any attempt to undermine or cause harm to a server or customer of HopesHosting.com is strictly prohibited. HopesHosting.com will strongly react to any use or attempted use of an Internet account or computer without the owner's authorization. Such attempts include "Internet scamming" (tricking other people into releasing their passwords), password theft, security hole scanning, etc.

Any unauthorized use of accounts or computers by a HopesHosting.com customer, whether or not the attacked account or computer belongs to HopesHosting.com, will result in action against the attacker. Possible actions include warnings, account suspension or cancellation, as well as civil or criminal legal action, depending on the seriousness of the attack.

IMPORTANT NOTE - HopesHosting.com has the right to discontinue service, or deny access to anyone who violates our Policies or the terms and conditions shown below WITHOUT WARNING OR PRIOR NOTICE. No refunds of fees paid will be made if account termination is due to violation of the terms outlined below.

Customers may not run IRC, bots or clients on shared servers. Unacceptable uses also include, but are NOT limited to: Bulk emailing, unsolicited emailings, newsgroup spamming, pornographic content, illegal content, copyright infringement, trademark infringement, warez, cracks, software serial numbers, proxy-relaying and/or anything else determined by HopesHosting.com to be unacceptable use of HopesHosting.com's services including abuse of server resources.

Shared hosting accounts may be terminated if it includes the following content or have links to the following content: Providing material that is grossly offensive to the Web community including blatant expressions of bigotry, racism, hatred, or profanity; promoting or providing instructional information about illegal activities; promoting physical harm or injury against any group or individual; displaying material containing obscene nudity or pornographic material (not applicable to managed dedicated servers); displaying material that exploits children under 18 years of age; acts of copyright infringement including offering pirated computer programs or links to such programs; information used to circumvent manufacturer-installed copy-protect devices, including serial or registration numbers for software programs, or any type of cracker utilities.

Abuse of Disk Usage

HopesHosting.com will not tolerate abuse of account’s disk usage. At least 90% of your web pages (html) must be 'linked' with files (.GIF, .JPEG, etc.) stored on HopesHosting.com's server. Web sites that are found to contain either/or no html documents, a large number of unlinked files are subject to files deletion or account cancellation at the discretion of HopesHosting.com management, with or without prior notice.

For those that do not qualify for the unlimited service, disk space will go unmonitored until you reach the amount of quota allocated to your specific web hosting plan. Thereafter, normal website data storage costs $0.20/1MB/month will be billed to your account. If you want to pre-pay for disk space overages, you will be billed $0.10/1MB/month.

You will have 3 days to pay for your overages. If you do not pay for your overages your site will be disabled within 3 days of your first notice. This does not apply to co-location clients. Co-location clients will be billed for the overages based on switch reports. Co-location clients must pay for the overages IMMEDIATELY once billing or HopesHosting.com has the sole decision to deactivate any and all servers.

HopesHosting.com will be the sole arbiter as to what constitutes a violation of this provision.

Abuse of Traffic

The intention of HopesHosting.com is to provide a large bandwidth to transfer web documents, and not an off site storage area for electronic files. Any customer who violates HopesHosting.com's Policies in abusing site transfer will be notified and given 2 days to remedy the problem. If the problem is not resolved within the allotted period, the client will be billed for the overages. For those that do not qualify for the unlimited service, traffic will go unmonitored until you reach the amount of quota allocated to your specific web hosting plan. Thereafter, normal data transfer cost of $10.00/1GB/month will be billed to your account. If you want to pre-pay for bandwidth overages, you will be billed $5.00/1GB/month.

You will have 3 days to pay for your overages. If you do not pay for your overages your site will be disabled within 3 days of the first notice. This does not apply to co-location clients. Co-location clients will be billed for overages based on switch reports. Co-location clients must pay for the overages IMMEDIATELY once billed otherwise HopesHosting.com has the sole decision to deactivate any and all servers.

HopesHosting.com will be the sole arbiter as to what constitutes a violation of this provision.

Unsolicited Email (Spam) Unsolicited commercial advertisements (spam) are not allowed in e-mail, and will likely result in account cancellation.

HopesHosting.com takes a zero-tolerance approach to spam originating from its servers or for spam advertising of domains hosted within our network. We will charge the compromised account up to $25 per unsolicited email message sent and delete the suspected account with any prior notice.

The following activities are not allowed: Unsolicited bulk or commercial messages ("spam"), which includes, but is not limited to, bulk mailing of commercial advertising, informational announcements, charity requests, petitions for signatures, and political or religious tracts (such messages may only be sent to those who have explicitly requested it from your domain); Forging, altering or removing electronic mail headers - any domain sending stealth spam will be terminated without warning and without refund Sending numerous copies of the same or substantially similar message with the intent to disrupt a server or account ("mail bombing"); Spamming Newsgroups: Commercial advertisements are unwelcome in most Usenet discussion groups and on most e-mail mailing lists. Inappropriate posting may result in account cancellation. See the newsgroup or mailing list's charter for whether advertising is allowed or not. "Spamming," or sending a message to many different off-topic newsgroups, is particularly unethical and will be treated as such; Mail may not be used to harass or intimidate others. Harassment, whether through language, frequency of messages, or size of messages, is prohibited. Sending a single unwelcome message may be considered harassment. If a recipient asks to stop receiving e-mail, you must not send that person any further messages.

In addition, we do not allow clients to send more than 2,000 pieces of e-mail per day from a shared hosting account. If you do send more than 2,000 pieces of e-mail per day, your account will be deleted without prior notice.

Note: If you use the services of another provider to promote a web site hosted by or through HopesHosting.com (spamvertising), then the provisions of the above policy shall apply as if the spam were sent through our servers.

30 Day Money Back Guarantee

Refunds for customers subscribing to HopesHosting.com’s 12 month billing cycle package will be given based on the total credits minus the number of months used; where the number of months is the product of the highest monthly pricing possible by the number of months. Bonus credits given by HopesHosting.com will not be credited to the total refund amount. Free domain names that customers acquired during the registration process will also be billed at a cost of $8.00 if period of which the account is cancelled is less than 12 months. An example,

A customer subscribed for a 12 month billing cycle package on the Personal Website plan, and after a 5 month hosting period, wishes to cancel the subscription. HopesHosting.com will refund the remaining amount paid based on this calculations:

Total Credit = 12 months * $8.00 = $88.00 Months Used = 5 months * $40.00 = $48.00

Refunded Amount = $48.00

CGI Scripts

Each shared web hosting account comes with its own cgi-bin. You are free to use any CGI scripts you wish, however we reserve the right to disable any CGI script that effects normal shared server operation without prior warning. (this section does not apply to managed dedicated servers)

Chat Rooms

We do not allow clients to install their own chat rooms within a shared hosting account, without approving it with the HopesHosting.com Support Team. Most chat rooms tend to be large system hogs and we cannot allow it as an account option. However, we do provide a choice of Java chat rooms for a small extra charge that will fulfill your needs and run without hindering the performance of the machine for others. Note: Parachat chat rooms do not apply to this rule. They are perfectly fine to install.

Background Running Programs

We may allow programs to run continually in the background. These are considered on a one-to-one basis and an extra charge will be incurred based on system resources used and operational maintenance needed. (this section does not apply to managed dedicated servers)

IRC

We currently do not allow IRC or IRC bots to be operated on our servers. You can however, install IRC clients on managed dedicated servers. IRC servers are not permitted on our network.

Payment Policies

All accounts are set up on a pre-pay basis. Setup fees are charged for all new accounts as well as major account changes and are non-refundable. All pricing is guaranteed for the term of pre-payment. HopesHosting.com reserves the right to change prices at any time, unless other terms have been agreed upon. Any account not brought current within a week (7 days) of e-mail notice or exceeding this time frame in any way is subject to suspension. The customer is responsible for all fees owed on the account from the time it was established to the time that the customer notifies HopesHosting.com at cancel@hopeshosting.com to request for termination of services. All payment is in U.S. currency. HopesHosting.com will bill each client $50 per returned check, per wire transfer received and per credit card chargeback received. All HopesHosting.com accounts are setup on anniversary billing cycles. Your particular billing cycle corresponds to the contract length that was initially chosen at setup. Your account will automatically renew at this length. There is no fee to change to a shorter billing cycle at the end of the current cycle. However, if you wish to change to a shorter billing cycle during a current cycle, there will be a $10.00 fee. Please contact the billing department at billing@hopeshosting.com should you wish to change your anniversary billing cycle..

Cancellation

HopesHosting.com reserves the right to cancel service at any time. All fees paid in advance of cancellation will be pro-rated and paid by HopesHosting.com if HopesHosting.com institutes it's right of cancellation. Any violation of policies which results in extra costs will be billed to the customer (i.e. transfer, space etc.)

All of HopesHosting.com's web hosting plans are backed by a 30-day money back guarantee. If you are not completely satisfied with our services or support within the first 30 days of your contract, you will be given a full refund of the contract amount excluding setup fees, domain registration fees, add-on/upgrade fees and overages. Setup fees are refundable only if the account order is canceled prior to account activation. For all web hosting clients who cancel, the full contract amount less any setup fees and overages will be refunded if HopesHosting.com is notified within the first 30 days following activation. No refund is available after the 30th day. This policy does not apply to any additional services such as overages, referrer logs, real audio/video, additional disk space, additional pop accounts, domain registration fees, etc. Due to security concerns, all account cancellations must be done via our email at cancel@hopeshosting.com . Owners must acknowledge to an email that we will send before the cancellation is complete. Refunds will be made by company check or issued back to your credit card within 30 days of receipt of cancellation.fees and overages will be refunded if HopesHosting.com is notified within the first 30 days following activation. No refund is available after the 30th day.

Intellectual Property Rights

Material accessible to you through HopesHosting.com's services may be subject to protection under the United States or other copyright laws, or laws protecting trademarks, trade secrets and proprietary information. Except when expressly permitted by the owner of such rights, you must not use HopesHosting.com or its servers and network in a manner that would infringe, violate, dilute or misappropriate any such rights, with respect to any material that you access or receive through the HopesHosting.com network. If you use a domain name in connection with HopesHosting.com or similar service, you must not use that domain name in violation of any trademark, service mark, or similar rights of any third party.

Network Security

Customers may not use the HopesHosting.com network with an attempt to circumvent user authentication or security of any host, network, or account. This includes, but is not limited to, accessing data not intended for the customer, logging into a server or account the customer is not expressly authorized to access, password cracking, probing the security of other networks in search of weakness, or violation of any other organization's security policy. Customers may not attempt to interfere or deny service to any user, host, or network. This includes, but is not limited to, flooding, mail bombing, or other deliberate attempts to overload or crash a host or network. HopesHosting.com will cooperate fully with investigations for violations of systems or network security at other sites, including cooperating with law enforcement authorities in the investigation of suspected criminal violations. Users who violate system or network security may incur criminal or civil liability.

Electronic Commerce

You will be solely responsible for the development, operation and maintenance of your online store and products along with all content and materials appearing online or on your products, including without limitation (a) the accuracy and appropriateness of content and materials appearing within the store or related to your products, (b) ensuring that the content and materials appearing within the store or related to your products do not violate or infringe upon the rights of any third party, and (c) ensuring that the content and materials appearing within the store or related to your products are not libelous or otherwise illegal. You will be solely responsible for the final calculation and application of shipping and sales tax. You will also be solely responsible for accepting, processing, and filling any customer orders, and for handling any customer inquiries or complaints arising there from. You are also responsible for the security of any customer credit card numbers and related customer information you may access as a result of conducting electronic commerce transactions through your Web Site. You will keep all such information confidential and will use the same degree of care and security as you use with your confidential information.

Static / Dynamic Content Caching

You expressly (i) grant to HopesHosting.com a license to cache the entirety of your Web Site, including content supplied by third parties, hosted by HopesHosting.com under this Agreement and (ii) agree that such caching is not an infringement of any of your intellectual property rights or any third party's intellectual property rights.

IP Address Ownership

HopesHosting.com shall maintain and control ownership of all IP numbers and addresses that may be assigned to you by HopesHosting.com. HopesHosting.com reserves, in its sole discretion, the right to change or remove any and all such IP numbers and addresses.

Domain Name Registration

Customer agrees to pay HopesHosting.com prior to the effectiveness of the desired domain name registration, the then-current amount set forth in the HopesHosting.com price schedule for the initial registration of the domain name and, should Customer choose to renew the registration, subsequent renewals of the registration. All fees are non-refundable, in whole or in part, even if Customer's domain name registration is suspended, cancelled or transferred prior to the end of Customer's then current registration term. HopesHosting.com reserves the right to change fees, surcharges, renewal fees or to institute new fees at any time, for any reason, at its sole discretion. Customer's requested domain name will not be registered unless and until we receive actual payment of the registration fee, and have confirmed Customer's registration in an email from HopesHosting.com to the email address indicated in Customer's registration application. In the event of a chargeback by a credit card company (or similar action by another payment provider allowed by HopesHosting.com) in connection with the payments of the registration fee for Customer's domain name registration, Customer agrees and acknowledges that the domain name registration shall be transferred to HopesHosting.com as the paying entity for that registration to the registry and that we reserve all rights regarding such domain name including, without limitation, the right to make the domain name available to other parties for purchase. HopesHosting.com will reinstate Customer's domain name registration solely at HopesHosting.com's discretion, and subject to our receipt of the initial registration or renewal fee and our then-current reinstatement fee.

Transfer domain registrar to HopesHosting.com Customer agrees to pay HopesHosting.com prior to the effectiveness of the desired domain name transfer request, the then-current amount set forth in the HopesHosting.com price schedule for the initial transfer request of the domain name. Customer agrees and acknowledges that the domain name transfer will fail, and all fees are non-refundable, for the following reasons, but not limited to:

No response from the Registered Name Holder or Administrative Contact Domain name in Registrar Lock Status Domain name registration period time expires or other constraints, other than during the first 60 days of initial registration or during the first 60 days after a registrar transfer

HopesHosting.com reserves the right to change or to institute new transfer fees at any time, for any reason, at its sole discretion. Customer's requested domain name will not be transferred unless and until we receive actual payment of the transfer fee, and have confirmed Customer's transfer request in an email from HopesHosting.com to the email address indicated in the Customer's domain management account.

In the event of a chargeback by a credit card company (or similar action by another payment provider allowed by HopesHosting.com) in connection with the payment of the transfer fee for the Customer's domain name transfer request, Customer agrees and acknowledges that the domain name transfer shall be transferred to HopesHosting.com as the paying entity for that registration to the registry and that we reserve all rights regarding such domain name including, without limitation, the right to reject the domain name transfer request. HopesHosting.com will reinstate Customer's domain name transfer solely at HopesHosting.com's discretion, and subject to our receipt of the initial transfer fee and our then-current reinstatement fee.

Transfer domain registrar away from HopesHosting.com HopesHosting.com reserves all rights, without limitation, to reject the domain name transfer request for the following reasons, but not limited to:

No response from the Registered Name Holder or Administrative Contact Domain name in Registrar Lock Status and there is no request from Registered Name Holder or Administrative Contact for the status change Domain name registration period time will be expiring in less than 60 days or other constraints, other than during the first 60 days of initial registration or during the first 60 days after a registrar transfer

Customer agrees and acknowledges that the failure or success of a domain name transfer will be his/her sole responsibility, and HopesHosting.com will not be held liable for the failure of a domain name transfer for any reason.

Lawful Purpose

HopesHosting.com reserves the right to refuse service to anyone. Customers may only use HopesHosting.com server for lawful purposes. Transmission of any material in violation of any Federal, State or Local regulation is prohibited. This includes, but is not limited to copyrighted material, material legally judged to be threatening or obscene, and material protected by trade secrets. The designation of any materials as such described above is left entirely to the discretion of HopesHosting.com management. Regardless of the place of signing this agreement, the client agrees that for purposes of venue this contract is entered in Levenworth, Washington, and any dispute will be litigated or arbitrated in Leavenworth, Washington. Defendants further waive all objections to venue and acknowledge that venue in any such litigation will be held in Washington courts. IN NO EVENT SHALL HopesHosting.com'S MAXIMUM LIABILITY EXCEED TWO HUNDRED ($200.00) DOLLARS.

Indemnification

CUSTOMER AGREES THAT IT SHALL DEFEND, INDEMNIFY, SAVE AND HOLD HopesHosting.com HARMLESS FROM ANY AND ALL DEMANDS, LIABILITIES, LOSSES, COSTS AND CLAIMS, INCLUDING REASONABLE ATTORNEY'S FEES ASSERTED AGAINST HopesHosting.com, ITS AGENTS, ITS CUSTOMERS, OFFICERS AND EMPLOYEES, THAT MAY ARISE OR RESULT FROM ANY SERVICE PROVIDED OR PERFORMED OR AGREED TO BE PERFORMED OR ANY PRODUCT SOLD BY THE CUSTOMER, IT'S AGENTS, EMPLOYEES OR ASSIGNS. CUSTOMER AGREES TO DEFEND, INDEMNIFY AND HOLD HARMLESS HopesHosting.com AGAINST LIABILITIES ARISING OUT OF; (1) ANY INJURY TO PERSON OR PROPERTY CAUSED BY ANY PRODUCTS SOLD OR OTHERWISE DISTRIBUTED IN CONNECTION WITH HopesHosting.com'S SERVER; (2) ANY MATERIAL SUPPLIED BY THE CUSTOMER INFRINGING OR ALLEGEDLY INFRINGING ON THE PROPRIETARY RIGHTS OF A THIRD PARTY; (3) COPYRIGHT INFRINGEMENT AND (4) ANY DEFECTIVE PRODUCTS SOLD TO CUSTOMER FROM HopesHosting.com'S SERVER.

Disclaimer

HopesHosting.com WILL NOT BE RESPONSIBLE FOR ANY DAMAGES YOUR BUSINESS MAY SUFFER. HopesHosting.com MAKES NO WARRANTIES OF ANY KIND, EXPRESSED OR IMPLIED FOR SERVICES WE PROVIDE. HopesHosting.com DISCLAIMS ANY WARRANTY OR MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. THIS INCLUDES LOSS OF DATA RESULTING FROM DELAYS, NON-DELIVERIES, WRONG DELIVERY, AND ANY AND ALL SERVICE INTERRUPTIONS CAUSED BY HopesHosting.com AND ITS EMPLOYEES. HopesHosting.com RESERVES THE RIGHT TO REVISE ITS POLICIES AT ANY TIME. ALL SUB-NETWORKS, RESELLERS AND DEDICATED SERVERS OF HopesHosting.com MUST ADHERE TO THE ABOVE POLICIES. FAILURE TO FOLLOW ANY TERM OR CONDITION WILL BE GROUNDS FOR IMMEDIATE ACCOUNT DEACTIVATION.

Privacy Statement

HopesHosting.com follows the strict guidelines of our customer privacy statement. Please make sure you understand this statement fully.

Affiliate and Referrals

Customers subcribing to HopesHosting.com's web hosting plans through its Affiliates are not entitled to any refund policies that is available under normal circumstances, including policies under the 30-days Money Back Guarantee and any refunds for unused credits on the remaining months of Customer's contract.